Privacy Policy

Last updated: 1 June 2026

This Privacy Policy explains how we collect, use and protect your personal data when you use the Ferry & Miles app and services (the "Service"). By using the Service you accept the practices described in this policy.

1. Data Controller

Your personal data is processed by Ferry & Miles acting as the data controller. For any questions about this policy, please use the contact details below.

2. Data We Collect

• Account data: first name, last name, phone number and membership ID.
• Usage data: point earn/redeem transactions, venues visited, likes and comments.
• Device data: device identifiers and app language, used to deliver notifications.
• Transaction data: receipt/transaction records and membership tier information.

3. How We Use Data

• To manage your membership and operate the loyalty program.
• To send notifications about campaigns, opportunities and the Service.
• To improve the Service, ensure security and prevent fraud.
• To comply with our legal obligations.

4. Legal Basis for Processing

We process your data on the basis of contract performance, our legitimate interests, your explicit consent and our legal obligations.

5. Sharing of Data

We share your data only where necessary to provide the Service — with our partners, payment/infrastructure providers and competent public authorities. We do not sell your data to third parties for marketing purposes.

6. Retention

We retain your personal data for as long as your account is active and for any periods required by law. Once those periods expire, your data is deleted or anonymized.

7. Your Rights

You have the right to access, rectify, erase, restrict and object to the processing of your data. You can delete your account from within the app or contact us.

8. Security

We apply appropriate technical and organizational measures to protect your data against unauthorized access.

9. Cookies and Tracking

The app operates largely without cookies; our web pages may use only technologies strictly necessary for the Service to function.

10. Contact and Changes

We may update this policy from time to time and will notify you of material changes through the app. For questions, write to [email protected].

This text is for information purposes only and does not constitute legal advice. It should be reviewed by your legal counsel before publication.